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Tuesday, April 08, 2008
; 9:52 PM

Today is my first day working in Raffles Place Starhub customer service centre as a customer service executive. I very fortunate to work in this outlet as this is only one shift in which is from 10-7.30 (non-peak period). Plus, the crowd saturation only occurs during lunchtime. Met another temp staff who is also from NP and she's same age as me. =). I was attached to a mentor who guide me how to use the programs and the procedures in getting things done. Well, the programs are very powerful that i can see all your starhub subcription and all your payments.

It is quite interesting to actually get in depth to see how customer service executives work. Seen some really agressive and fustrated customers. As well as our lame and weird customers with weird requests.

My working schedule for the entire month is out. This friday and saturday will be my off days. Gonna catch outdoor band display syf this sat =


Capture
Samuel Chua
23 May 1998
Enlisting in 9 July 2008

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